Download Oracle Utilities Customer Care and Billing 2 Essentials.1z0-562.PracticeTest.2017-01-20.43q.vcex

Vendor: Oracle
Exam Code: 1z0-562
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Date: Jan 20, 2017
File Size: 26 KB
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Demo Questions

Question 1
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer? (Choose the best answer.)
  1. Customer Class
  2. Debt Class
  3. Collection Class
  4. Collection Class Control
  5. Collection Process Template
Correct answer: B
Question 2
Which three statements are correct for Adjustment Types? (Choose three.)
  1. they control the valid Service Agreement Types that adjustments can be linked to
  2. they control whether a rate is to be called to calculate an adjustment amount
  3. they control how adjustments appear on bills
  4. they control the valid Adjustment Profiles that adjustment types can belong to
  5. they can default an Adjustment Amount to adjustments
Correct answer: BCE
Explanation:
Reference:https://docs.oracle.com/cd/E18727_01/doc.121/e13623/T185673T185678.htm
Reference:
https://docs.oracle.com/cd/E18727_01/doc.121/e13623/T185673T185678.htm
Question 3
Field Activities of specific types can be created by the system automatically based on the type of work to be carried out, connection status of a service point, and the meter’s installation and connection status. Which four processes are based on the above? (Choose four.)
  1. starting service
  2. disconnecting service
  3. testing a meter or item in the field
  4. stopping service
  5. disconnect Warning
Correct answer: ABCE
Question 4
Which two plug-in spots allow additional logic to be implemented when a field activity is completed in the field? (Choose two.)
  1. Field Activity Type –FA Completion Control
  2. Field Activity Type Profile – FA Completion Control
  3. Field Activity Remark - Activation
  4. Meter Reader Remark - Activation
  5. Installation – FA Additional Information
Correct answer: BD
Explanation:
Reference:http://docs.oracle.com/cd/E61807_01/PDF/CCB_Administration_Guide_v2_5_0_0.pdf
Reference:
http://docs.oracle.com/cd/E61807_01/PDF/CCB_Administration_Guide_v2_5_0_0.pdf
Question 5
At which level are Service Quantity Rules and Register Rules specified? (Choose the best answer.)
  1. Rate Schedule
  2. Rate Version
  3. Rate Component
  4. Bill Segment Type
  5. Bill Factor
Correct answer: D
Explanation:
Reference:https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf
Reference:
https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf
Question 6
What controls the types of service agreements and service points to be created? (Choose the best answer.)
  1. Campaign
  2. Package
  3. Campaign and Package
  4. Service Agreement Type/Service Point Type Relationship
  5. Order
Correct answer: C
Question 7
Which three statements are correct in reference to Case Types? (Choose three.)
  1. It defines the possible states its cases can pass through.
  2. It defines the template for outgoing letters.
  3. It defines multiple initial states.
  4. It defines additional fields to be entered as part of the case.
  5. It defines if a Responsible User is required.
Correct answer: ABD
Explanation:
Reference:http://docs.oracle.com/cd/E28394_01/pt852pbh1/eng/psbooks/tapd/htm/tapd07.htm
Reference:
http://docs.oracle.com/cd/E28394_01/pt852pbh1/eng/psbooks/tapd/htm/tapd07.htm
Question 8
When an account is created, Access Rights are granted to control which user/users have access to that account’s information. 
Which three entities will have restricted access if a user does not have access to that account? (Choose three.)
  1. Account’s Bills
  2. Account’s Service Agreements
  3. premises linked to Service Agreements related to that account
  4. Account’s Customer Class
  5. Account’s Bill Cycle
Correct answer: BCE
Question 9
What information appears when you click the Help button in the Action Bar when using the “classic” (or non-Fusion) user interface? (Choose the best answer.)
  1. contact information about the specific implementation
  2. information for a specific zone
  3. an index of Control Central information
  4. context-sensitive information
  5. information for a specific portal
Correct answer: D
Question 10
Which three are valid types of Rate Components? (Choose three.)
  1. Flat Charge
  2. Service Quantity
  3. For Calculation Purposes Only
  4. Interval Pricing
  5. Sub Rate
Correct answer: ACE
Explanation:
Reference:http://docs.oracle.com/cd/E16754_01/doc.75/e16711/prc_plist_setup.htm
Reference:
http://docs.oracle.com/cd/E16754_01/doc.75/e16711/prc_plist_setup.htm
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